๐๐๐ฒ ๐๐ฎ๐ญ๐จ๐ฆ๐จ๐ญ๐ข๐ฏ๐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐ญ๐ฒ! ๐๐ก
๐ก Let's dive into an aspect that can be a real game-changer but might not be on everyoneโs radar - ๐๐ผ๐น๐น๐ผ๐-๐๐ฝ๐
๐ Is your BDC making these calls?
๐ฏ The interaction with a customer doesnโt have to end once their car rolls out of the service bay.
๐ Following up post-service is not just a courtesy - itโs an opening to engage, build trust, and add value!
Just have a look at the areas that you can work on:
๐ธ ๐๐ง๐ฌ๐ฎ๐ซ๐ข๐ง๐ ๐๐๐ฉ๐ฉ๐ข๐ง๐๐ฌ๐ฌ
๐ธ ๐๐ง๐ฌ๐ข๐ ๐ก๐ญ๐ฌ ๐๐จ๐ฅ๐ฅ๐๐๐ญ๐ข๐จ๐ง
๐ธ ๐๐ฎ๐ฅ๐ญ๐ข๐ฏ๐๐ญ๐ข๐ง๐ ๐๐จ๐ฒ๐๐ฅ๐ญ๐ฒ
๐ธ ๐๐ง๐ฅ๐ข๐ง๐ ๐๐๐ญ๐ข๐ง๐ ๐ฌ
๐ธ ๐๐ข๐ฌ๐๐จ๐ฏ๐๐ซ๐ข๐ง๐ ๐ ๐ฎ๐ซ๐ญ๐ก๐๐ซ ๐๐๐ฏ๐๐ง๐ฎ๐ ๐๐ญ๐ซ๐๐๐ฆ๐ฌ
โจ The secret lies in making these calls with the right intention and approach.
๐คซ Itโs about transforming a one-time service into an enduring relationship.
๐ If this isnโt a practice at your dealership yet, consider empowering your BDC team with the training and tools necessary for effective follow-ups.
๐ป Iโd love to hear about your experiences! Has your BDC adopted follow-ups as a strategy to foster customer relationships and drive success? ๐
